Complaints & Emergencies

Flats residents
The flats are managed by Hillcrest Estate Management.  The Estate Manager is Martin Hucker, 0117 973 0600 or martin.hucker@hillcrestestates.co.uk
Martin is our contact for day to day needs, problems, requests.  Joe Goss handles the bigger requests Joe.goss@hillcrestestates.co.uk or via 0117 9730600

Kim Haines is the first point of contact about maintenance.  She can be contacted by telephone on 0117 973 0600 or by email maintenance@hillcrestestates.co.uk or kim.haynes@hillcrestestates.co.uk.

Liz Nussbaum will continue to be your Accounts Manager. She can be contacted on 0117 946 4700 or liz.nussbaum@hillcrestestates.co.uk

Plumber
Hillcrest will send out an emergency plumber, even at weekends for external or communal area leaks, or if water is coming through your ceiling from the flat above and you can't contact the landlord, call: 0117 332 0513

Other problems/advice, maybe can be answered by emailing: office@highkingsdown.co.uk


All residents:
BCR Neighbourhood Partnership - Fix a problem or issue  (very comprehensive links to problem-solving agencies)
(The Council is a poor alternative for noise reporting, which has been streamlined to 2 services:
  • Within office hours: 0117 922 2500
  • Outside office hours: go to the council site, search 'noise pollution', there is a form.
Fly tipping:

Graffiti

Our community policemen:
Lorna Dallimore – Neighbourhood Team Inspector
Johnathon Scott – Neighbourhood Police Team Sergeant
Lucy Bagnowiec – Police Constable Patrol
Mark Jackson – Beat Manager

 Or see cci@avonandsomerset.police.ukDanielle.Ash@avonandsomerset.police.uk

Report issues to 101, where they can be properly logged.


Bristol Council

Main Switchboard                       0117 922 2000  (you get through to a human on this number)
Street Sweeping                         0117 922 2100
Recycling                                    0117 903 1221
Refuse Collection                       0117 922 2100
Roads, Pavements & Drains       0117 922 2100
Anti-social Behaviour                  0845 605 2222
Collection of Bulky Items             0117 922 2100  wait a short time then dial 2-2 (connects you to a human)
Reporting Abandoned Vehicles   0117 222 2100
Concessionary Fares                  0117 922 3089

ĉ
Matthew Montagu-Pollock,
7 Oct 2017, 12:08
Ċ
Matthew Montagu-Pollock,
14 Oct 2017, 00:32
ą
Matthew Montagu-Pollock,
7 Oct 2017, 01:11
ą
Matthew Montagu-Pollock,
7 Oct 2017, 00:50
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